How to & Guides

Apple Music Playback Issues: Troubleshooting Guide


Apple Music, a popular music streaming service with millions of subscribers worldwide, offers a vast library of over 19 million songs. However, there may be instances where you encounter difficulties playing music on Apple Music due to various reasons such as iOS updates or corrupted music files. In such cases, you may see an error message stating “Can’t open: this content is not authorized.” To help you resolve these playback issues, we have compiled a list of troubleshooting methods below.

How to Solve Apple Music Playback Problems

Fix Your Internet Connection

The strength of your internet connection can be a significant factor in the playback issues you’re experiencing. If you’re having trouble playing your Apple Music playlist, check if your internet connection is stable and reliable. For Wi-Fi users, ensure you have a strong signal. Additionally, confirm that you have allowed Apple Music to use cellular data by following these steps:

  • Navigate to Settings on your iPhone.
  • Tap on Music.
  • Select the option Cellular Data.
  • Ensure that Cellular Data and Streaming are enabled.

Check Validity and Region Settings

If you are unable to play music on Apple Music, it is essential to verify your subscription’s validity and check your region settings. In some cases, Apple Music may not support certain regions, resulting in playback restrictions. To ensure uninterrupted access to the service, make sure your subscription is up to date and your region settings are correct. Follow the steps below to renew your Apple Music subscription:

For iOS:

  • Go to Settings.
  • Tap on your profile picture.
  • Select Subscription.
  • Choose Apple Music and renew your subscription.

For Android:

  • Open the Apple Music app.
  • Click on the profile picture or the three vertical dots.
  • Tap on Settings.
  • Select Manage Membership.
  • Choose the subscription plan that suits you.
See also  A Comprehensive Overview of Apple Pencil 2 Compatibility

Re-login with Apple ID

Signing out and signing back into your Apple ID can help resolve various issues, including syncing your device with the iTunes library. Follow these steps to re-login with your Apple ID:

For iOS:

  • Go to Settings.
  • Tap on your username to sign out.
  • Enter your Apple ID password for confirmation.
  • Return to Settings and sign in again.
  • Enter your credentials to sign back in.

For Android:

  • Open the Apple Music app.
  • Go to Account Settings.
  • Sign out.
  • Re-login by entering your details.

Restart Apple Music App and Your Device

Restarting the Apple Music app or your device can often resolve playback issues. Follow these steps to restart the app and your device:

For iOS:

  • Open the App Switcher and swipe right.
  • Locate the Apple Music app and swipe it off the screen.
  • To restart the app, go to the App Library or Home Screen.

For Android:

  • Go to Settings.
  • Select the Apps option.
  • Choose Apple Music.
  • Tap on the Force Stop button.
  • Reopen Apple Music by clicking on the icon.

Update Apple Music App and iOS Version

Keeping your iPhone’s software up to date ensures access to the latest features and bug fixes. If you experience issues with Apple Music, it’s crucial to check for updates regularly. Make sure both the Apple Music app and your iOS are running the latest versions. To update them, follow these steps:

  • Open the Settings on your phone.
  • Navigate to the Software Update section.
  • Update your device without any hassle.
  • For Apple Music updates, visit the App Store or Google Play Store.
See also  Does Walmart Have Wi-Fi? Discover the Easy Way to Connect!

Reboot Your Device

If all else fails, rebooting your device can be an effective way to resolve playback issues. Follow these steps to reboot your device:

For iOS:

  • Press and hold the Volume Down button and the Side button simultaneously.
  • Wait until you see the Power off slider.
  • Drag the slider to the right to power off your iPhone.
  • Long press the Side button to restart your device.

For Android:

  • Long press the power button.
  • Wait for the Reboot option to appear.
  • Tap on Reboot to restart your device.

How to Fix Apple Music Not Playing Certain Songs

Check Content Restrictions

Apple Music imposes content restrictions that may prevent you from playing certain songs. Explicit content, for example, may be restricted on the Apple Music app. To check your content restrictions settings, follow these steps:

  • Open Settings.
  • Go to Screen Time.
  • Tap on Content & Privacy Restrictions.
  • Click on Content Restrictions.
  • Select Music, Podcasts, News & Workouts.
  • Tap on Explicit.

Redownload the Songs

If a specific song is not playing, you can attempt to redownload it. Removing and re-downloading the song can help resolve any potential issues. Follow these steps to redownload a song:

  • Delete the problematic song.
  • Use the search bar to find the song by title.
  • Tap on Download to redownload the song.

Best Way to Play Apple Music on Any Device

While Apple Music is known for its encryption, limiting its use to the Apple ecosystem, there is a solution to play Apple Music on any device. By utilizing a reliable audio converter like ViWizard Audio Converter, you can convert Apple Music into various formats such as MP3 and AAC without compromising the original audio quality. This software also offers the convenience of editing ID3 tags.

See also  Why is the AirPods Case Flashing Green?

How to Convert Apple Music to MP3 via ViWizard

To convert Apple Music using ViWizard, you need to install the software on your computer and ensure the songs are downloaded from your Apple Music subscription. Here’s a step-by-step guide:

Follow these steps:

Step 1: Open the ViWizard Audio Converter program, which will display the iTunes app.

Step 2: Click on the two Add (+) buttons on the interface.

Step 3: Use the load iTunes Library button to navigate to the Apple Music library or drag and drop the music files.

Step 4: Select the desired output file format and make any necessary audio edits to enhance sound quality.

Step 5: Click Ok to apply the changes.

Step 6: Click on the three dots symbol to choose the output destination.

Step 7: Hit the Convert button to initiate the conversion process.

Step 8: Once the conversion is complete, access the converted Apple Music files from the History section in the upper right corner.


Apple Music offers an extensive collection of songs for music lovers. Should you encounter any playback issues, try the troubleshooting methods mentioned above. These simple and effective techniques will help resolve most problems. Additionally, consider using ViWizard Audio Converter to convert Apple Music into different formats while retaining the original audio quality. With this versatile software, you can enjoy your favorite songs on any device.

Related Posts

How to Install a 3-Way Switch: A Comprehensive Guide

How to Install a 3-Way Switch: A Comprehensive Guide

If you need to control an electrical device from multiple locations, such as a staircase light, a 3-way switch wiring is essential. With this wiring setup, you can…

Common Signs of a Faulty Spark Plug

Spark plugs play a critical role in ensuring optimal combustion performance and safeguarding the electrodes from damage. However, spark plugs also require periodic replacement, as worn-out ones can…

Are Beats Studio Buds Waterproof?

The advancements in technology have paved the way for the invention and development of various gadgets and accessories. One such popular and widely used gadget is wireless headphones,…

Quick Guide: Understanding AC Capacitor Wiring Colors

Capacitors are passive electronic components that store electrical energy in an electric field. They consist of two electrically conductive plates insulated with dielectric material. When voltage is applied,…

How to Add New Members to a Group Chat in iMessage?

Messaging applications like WhatsApp and Telegram have gained immense popularity in recent times. The reason for their widespread use is that, in addition to regular text messaging, they…

The Versatile Uses of an Angle Grinder

The Versatile Uses of an Angle Grinder

What is an Angle Grinder Angle Grinders are handheld devices that offer a multitude of functions, including cutting, deburring, polishing, and grinding. It is a highly adaptable tool…