How to & Guides

How to Fix the Alexa App when it’s Not Working

Alexa App

Alexa App, an artificial intelligence assistant that responds to your voice commands, sometimes encounters issues with its functionality. The most common cause is a poor internet connection. If your Alexa app is not working as it should, it may be due to a bug or glitch. Let’s explore how you can resolve these issues.

Restart Your Amazon Alexa App

The simplest and most effective solution for many app-related problems is to restart the application. Make sure to completely close the app, removing it from the background processes. This will help resolve any potential glitches the app may be facing, especially when multiple apps are running simultaneously. Restarting the app takes only a few seconds and restores its functionality.

Check Your Wi-Fi Connectivity

Network connectivity is often the main issue in such situations. If your device is having trouble connecting to Wi-Fi, it can affect the functioning of Alexa. Ensure that your device is connected to the internet. Sometimes, changing your Wi-Fi password can result in the device not picking up any signals, leading to app malfunctions or troubleshooting.

If you change your internet password, remember to update it on your device as well. Additionally, make sure that your phone and the device are connected to the same Wi-Fi network. Your phone’s firewall settings might also interfere with the connection, so check if any such settings are blocking the device from connecting to Wi-Fi.

Restart The Device & Phone

Restarting the device and the phone can help resolve app glitches and faults. This process clears the device’s RAM, shutting down any background apps. It allows you to start your phone afresh, eliminating any glitches. Restarting your device and phone is a simple and effective way to address the issue.

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Sign Out Of Alexa App

Most apps have solutions to address bugs or glitches, and signing out is one of them. Signing out of your current device gives the app a fresh start. If the app is still not functioning properly after signing out, try power shutting it down. To do this, go to the menu option, click on settings, select your name, and log out from the app.

Uninstall Alexa App

If the app continues to malfunction, consider uninstalling and reinstalling it. Amazon’s help center suggests this as a way to resolve app issues. Uninstalling the app removes any potentially conflicting or outdated files. Reinstalling the app ensures that any pending updates are also taken care of. You can easily find the latest version of the app on Google Play Store or Apple store.

Check For Updates In The Alexa App

Updates can often resolve app problems, including bugs. Check your app store for any available updates. Updating the app usually addresses bug issues and improves its functionality. Keeping the app up to date ensures a smooth user experience by eliminating potential glitches.

Factory Reset Echo

If all else fails, performing a factory reset on your Echo device may help resolve the issue. This action erases all data on the device that might be causing problems. Familiarize yourself with the steps for factory resetting before moving or giving away the device. The reset process is straightforward:

  1. Locate the device’s four buttons: two for volume control and two for mute and action.
  2. Press and hold the action button for 30 seconds or until the LED light turns yellow.
  3. When the light turns yellow, the device has been successfully restarted.
  4. Wait until the light turns blue again, then follow the prompts to set up the device.
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Call Amazon Service

If you have tried the above solutions and the problem persists, it is recommended to contact Amazon customer service for assistance. They can provide further guidance on resolving the issue. Look for the ‘help’ section on the Amazon website to find the appropriate contact information.


In conclusion, there are several ways to address issues with the Alexa app. Glitches and bugs can hinder its proper functioning, but by following the steps mentioned above, you can restore the app’s functionality. Remember to ensure a stable internet connection and keep your app and device updated for a smooth user experience.

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