Like any other gaming consoles, the Xbox Series X and Xbox Series S are not without their fair share of problems. Despite Microsoft’s continuous efforts to provide updates and fixes, there are still a few issues that users may encounter.
Get Assistance from Microsoft
Before diving into the solutions, it’s essential to know your support options. Microsoft and Xbox have a robust support system in place. For major issues, it’s advisable to contact Microsoft for a repair or replacement. For minor issues not covered in this guide, you can reach out to us on Twitter @DigitalTrends, and we’ll gladly assist you. It’s often the quickest support route.
Additionally, it’s recommended to monitor the Xbox Live status page regularly. This page provides updates on any online issues related to the Microsoft Store, games, movies, apps, and more.
Problem: Discs Getting Stuck in the Disc Drive
A common issue faced by some Xbox Series X owners is discs getting stuck in the disc drive. This problem is often accompanied by clicking or grinding noises.
The problem lies with the disc drive itself, rather than the disc being inserted. In this case, it’s best to contact Microsoft for a repair or replacement using the contact methods mentioned above.
There have been reports from Xbox Series X users on Reddit suggesting that the issue may be due to the dust cover that protects the disc drive. Users have mentioned that applying a small amount of force with the palm of your hand can help loosen the cover and allow the disc to slide in. However, we strongly advise against forcing a disc into your console, as it may damage the disc drive and void your warranty.
Problem: Clicking Sounds from the Disc Drive or Fan
Apart from discs getting stuck, some users have reported clicking sounds coming from the disc drive or fan after inserting a disc or while installing a video game.
If the clicking sound is coming from the disc drive, the solution is straightforward. Try inserting the disc into another Xbox console, such as an Xbox One, to see if the issue persists. If it does, there’s a problem with your disc drive, and you should contact Microsoft for a repair or replacement.
In case the clicking sound is coming from the vent at the top of your Xbox Series X, it’s best to avoid any further troubleshooting on your own. Opening the console may void your warranty and can be hazardous. Contact Microsoft using the provided methods to arrange a repair or replacement.
Problem: Discs Not Playing at All
Some Xbox Series X units fail to recognize discs entirely, regardless of whether they are Xbox One games, Blu-rays, or DVDs. If you’re experiencing issues with a specific disc, try cleaning it with a damp microfiber cloth and testing it on a different Xbox console.
If your console doesn’t recognize a disc when inserted, or prompts you to insert a disc when one is already inside, there are two potential problems. First, check your power mode, as it can affect a small number of consoles, according to Microsoft. If that doesn’t solve the issue, there may be a problem with your disc drive.
To address the power mode issue, you can change your power settings and perform a hard reset using the following steps:
- Press the Xbox button on your controller.
- Select Settings (the cog icon).
- Navigate to Profile & System > Settings > General > Power Mode & Start-Up.
- Under Power Mode, select Energy-Saving.
- Hold down the Xbox button on your console for 10 seconds until it completely shuts down.
- Power on your Xbox Series X and try the disc again.
If the problem persists, it indicates a fault in the disc drive. Contact Microsoft to arrange a repair or replacement.
Problem: Xbox Series X Won’t Turn On
If your Xbox Series X fails to turn on, there may be an issue with the internal power supply. Microsoft suggests that such issues typically occur after power surges, which cause the power supply to reset itself. Before contacting Microsoft, try the following troubleshooting steps.
First, ensure that the outlet you’re using for your console is functioning correctly by plugging in another device. If the outlet is not the problem, perform an internal power supply reset. Unplug the power cord from your Xbox Series X for 10 seconds, then plug it back in. If the issue persists, and you have confirmed the outlet is not the cause, try using a different power cord.
If you still can’t power on your console, there’s a power supply issue that requires servicing. Contact Microsoft using the provided options.
Problem: No Signal to TV or Corrupted Image
The Xbox Series X supports 4K HDR at 120Hz with a variable refresh rate, enabled by the HDMI 2.1 standard. However, the included HDMI cable may cause issues on certain TVs, particularly those from LG, Samsung, or Vizio, which support variable refresh rate.
Before troubleshooting your Xbox, make sure your TV is updated to the latest firmware version. Firmware updates often provide official support for external devices, and with the Xbox Series X utilizing cutting-edge technology, compatibility issues are not uncommon. Updating your TV’s firmware should resolve most problems.
If you still encounter difficulties and find it challenging to navigate on-screen options, you’ll need to boot your console into safe mode. Follow these steps:
- Eject any discs from your console.
- Press and hold the Xbox button on your console for 10 seconds.
- Press and hold both the Xbox and Eject buttons until you hear two beeps (the second beep occurs 10 seconds after the first).
Your console will now be in low-resolution mode. Access the Settings menu and navigate to General > TV > Display Options > Video Modes. If you booted into low-resolution mode, adjust the resolution to match your TV.
For those experiencing issues at 4K 120Hz with variable refresh rate enabled, Microsoft recommends trying alternate resolutions and refresh rate options. You can choose from 1440p at 120Hz with variable refresh rate, 4K at 60Hz with variable refresh rate, or 4K at 120Hz without variable refresh rate. Select the resolution and refresh rate settings under the Display Options and Video Modes menus, respectively.
If the problem persists, try disabling variable refresh rate on your TV. Please refer to your TV’s manual for specific instructions.
Problem: Console Displaying Incorrect Resolution
Depending on your TV or monitor, it’s crucial to set your Xbox Series X to display at the optimal resolution. An incorrect resolution setting can result in no image or a subpar image quality.
At present, the recommended solution is to restart your console by holding down the Xbox button, powering off the system, and then turning it back on.
Problem: Audio Crackling During Gameplay
Some users have reported hearing crackling or static-like sounds while playing on their Xbox Series X, particularly when using headsets and engaging in voice chat during multiplayer sessions. Here are two potential solutions:
Potential Solution 1
Press the Xbox button on your controller to open the guide. Go to Profile & System > Settings > General > Volume & Audio Output. Lower the volume of “Other sound” to around 50%.
Potential Solution 2
If the issue persists, it may be related to your hardware rather than a setting. In that case, try the following:
- Disconnect and reconnect your headset cable.
- Check for any obstructions in your controller’s audio port.
If neither solution resolves the issue, or if you are using a wireless headset, contact the headset manufacturer for potential repair or replacement.
Bug: Xbox 360 Games Not Launching
Certain Xbox 360 games may fail to launch or immediately return players to the home screen. It’s important to note that this problem and its solution are specific to Xbox 360 games. If you encounter issues with Xbox One or Xbox Series X games, refer to the solutions provided above.
While there isn’t a definitive cause for this issue, it typically arises when Xbox 360 games are installed on an external hard drive previously used with an Xbox One. To resolve this problem, you need to clear your local Xbox 360 storage. Ensure you have an Xbox Live account and that your game saves have been backed up before proceeding.
Follow these steps to clear your local Xbox 360 storage:
- Open the Settings menu.
- Navigate to System > Storage.
- Select Clear Local Xbox 360 Storage.
Bug: Controller Connection Issues
Your wireless controller, which comes with the Xbox Series X, may not connect to the console. Before attempting the solution, check that you have replaced the batteries and that the controller powers on. It’s also advisable to test other controllers with your gaming console to determine if they work.
Before moving to the solution, here’s a quick refresher on how to connect your Xbox Series X controller:
- Power on your Xbox Series X by pressing the Xbox button on the console.
- Turn on your controller by pressing the Xbox button on the controller.
- Press the Pair button on your console (above the front USB port) until the Xbox logo starts flashing rapidly.
- Press the Pair button on your controller (next to the USB port on the back) until the Xbox logo starts flashing rapidly.
If everything is functioning correctly, the lights on your console and controller will transition from a rapid pulse to a slow pulse before turning solid white. If this doesn’t happen, proceed to the solution.
Performing a hard reset of your Xbox Series X should resolve any controller connectivity issues. Hold down the Xbox button on the front of your console for 10 seconds until it shuts off completely. Wait a few more seconds, then press the Xbox button to power on your console again.
If your controller still won’t connect, use a USB cable to plug it directly into the front USB port of your Xbox. Your controller should power on and function correctly. However, if it doesn’t, there may be an issue with the controller itself. If the controller works when connected via USB but not wirelessly, and you have performed a hard reset and checked your batteries, contact Microsoft for a repair or replacement.