The Most Frequent Issues with Xbox Series S and How to Resolve Them

The Xbox Series S experiences a few common issues that can be quite frustrating. These problems may give the impression that there are more of them than there actually are. In this article, we have compiled a list of the most prevalent bugs, malfunctions, and problems that Xbox Series S users encounter, along with the corresponding solutions.

Quick Resume Games Crash or Freeze

The Quick Resume feature allows users to switch between supported titles swiftly without losing progress. However, this feature has been known to cause problems for the Xbox Series S since its launch. Many Quick Resume titles crash immediately or freeze, sometimes even causing the entire system to lock up.

Potential Solution

Microsoft disabled Quick Resume on problematic titles temporarily and later re-enabled it. While most games should work fine with Quick Resume now, there’s still a chance that you might encounter a misbehaving game. In such cases, it is advisable to reach out to Microsoft with the specific game you’re having issues with. Although this won’t provide an immediate fix, informing Microsoft about the problematic games will help them address the issue effectively.

If a game crashes, you can try opening the menu by pressing the Xbox button, scrolling down to the crashed game, pressing the Menu button, and selecting Quit. If the problem persists, it is recommended to fully close the game every time you quit by following the same process.

In the initial days, some games would cause the entire console to lock up. Although most of those issues have been resolved, there is still a possibility of encountering a random issue. In such cases, you can resolve the problem by performing a hard reset using the following steps:

  1. Hold down the Power button on your console for several seconds until the light goes off.
  2. Unplug the power cable for 10 seconds, and then plug it back in.
  3. Press the Power button to turn on your console.

Please note that both of these fixes will result in the loss of any unsaved progress. If you performed a hard reset correctly, you should see a boot screen before the home screen appears. If your console immediately launches to the home screen, try performing the hard reset again.

Xbox 360 Games Crashing

Although the Xbox Series S is compatible with a wide range of Xbox 360 titles, some of these games can cause problems. When you launch an Xbox 360 game, it is possible that the game will immediately return you to the home screen without displaying an error code or crash notification.

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Potential Solution

To resolve this issue, you need to clear your local Xbox 360 storage. It’s worth noting that your Xbox 360 saves are automatically stored in Xbox Live, so you won’t lose any progress by clearing your local storage. However, if you’re concerned, you can first offload your saves to external storage. Once your saves are secure, fully quit the Xbox 360 game that is causing the issue and follow these steps:

  1. Open the menu and select Settings.
  2. Choose System, then Storage.
  3. Select Clear Local Xbox 360 Storage.

HDMI-CEC Not Working

HDMI-CEC enables your Xbox Series S to control other HDMI devices, such as turning on your TV automatically. However, after a system update, you may find that HDMI-CEC is no longer working, even if the feature is turned on in the settings.

Potential Solution

A bug can disable HDMI-CEC after a system update, even if the settings indicate that it is turned on. To resolve this issue, you simply need to toggle HDMI-CEC off and then back on again. Follow these steps:

  1. Open the menu and select Settings.
  2. Go to General and select Power Mode & Startup.
  3. Choose TV & AV Power Options.
  4. Toggle HDMI-CEC to Off, and then toggle it back On.

Wi-Fi Connection Issues

Without a disc drive, the Xbox Series S relies on an internet connection to provide its full functionality. Several issues can arise when it comes to Wi-Fi connectivity, including the following error messages:

  • “Can’t connect to your wireless network”
  • “Your security protocol won’t work”
  • “There’s a problem with network quality”

Potential Solution

If you encounter any Wi-Fi errors, start by checking your internet connection with other devices to ensure that there is no outage. Next, verify that you are connected to the correct network by opening the menu and navigating to Profile & System > Settings > General > Network Settings. Finally, perform a hard reset on your Xbox Series S and wireless router.

If you are still experiencing issues, there are additional steps you can take. Disconnect any wireless third-party headsets, as they may interfere with the Wi-Fi network. Other devices can also cause interference, so try moving your console and router closer to each other. Alternatively, you can connect your Xbox Series S directly to the router using a wired connection instead of relying on Wi-Fi.

By following the steps outlined above, the vast majority of Wi-Fi issues on the Xbox Series S should be resolved. If you are still encountering problems, Microsoft provides an in-depth troubleshooting guide for further assistance.

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Headset Game Audio/Chat Volume Adjustment Issues

Certain headset adapters may not function properly with the Xbox Series S controller. If you have an adapter that connects to your controller and enables you to adjust game audio and voice chat settings, but you can’t change those settings, this issue applies to you. If you are experiencing problems with a wireless headset, it is recommended to contact the headset manufacturer for support.

Potential Solution

Microsoft has not provided an official solution for this issue. However, you can control your voice chat and game volume through the Xbox directly. To do this, open the guide by pressing the Xbox button and navigate to the Audio tab. Within this tab, you will find sliders to adjust game audio, voice chat volume, and overall headset volume.

If you prefer to use the adapter, Microsoft suggests using an Xbox One controller instead. The Xbox Series S is compatible with all Xbox One controllers, allowing you to use an older gamepad along with your headset adapter.

Xbox Media Remote Controlling Multiple Consoles

The Xbox Media Remote is compatible with both the Xbox One and Xbox Series S. Unfortunately, it may attempt to control all consoles within range, including their power options. Consequently, your Xbox Media Remote may turn on your audio setup when you turn off your console. This is the most common issue, but you may experience similar problems with other devices that the Xbox Series S can control.

Potential Solution

To resolve this issue, regardless of the specific problem you are facing, you need to disable device control on your console. Follow these steps:

  1. Open the guide and select Settings.
  2. Go to General and select Power Mode & Startup.
  3. Choose TV & AV Power Options.
  4. Disable all commands that your console sends to other devices.

If you don’t have a second console and are still experiencing this issue, it’s possible that your console and other devices are out of sync. Repeat the steps mentioned above, and then re-enable all commands to see if that resolves the problem. If not, reach out to Microsoft for additional support.

Low Storage Space

The Xbox Series S comes with a 512GB hard drive. However, after accounting for the operating system and other system software, users are left with only 364GB of usable space. This limited space is a concern, particularly for an all-digital console. Users may quickly run out of storage, especially when installing a few AAA titles or games like Call of Duty: Warzone and Apex Legends.

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Potential Solution

The solution to low storage is simple: more storage. Fortunately, you have a couple of options with the Xbox Series S. You can connect any external hard drive that supports USB 3.1 to one of the console’s USB ports to immediately expand your storage. Xbox One, Xbox 360, and original Xbox games can be played directly from an external hard drive. Although Xbox Series S games cannot be played from an external hard drive, you can use it to store them. If you want to retain a game without uninstalling it, you can transfer the game to external storage.

For Xbox Series S games, the recommended solution is to use the Seagate Storage Expansion Card. This expansion card adds 1TB of additional storage and utilizes the same ultra-fast design as the console’s internal hard drive.

Xbox Network Connection Issues

The Xbox Network, previously known as Xbox Live, occasionally experiences connectivity issues. Users may encounter difficulties when connecting to multiplayer lobbies, playing games that require an internet connection, or using apps like Netflix.

Potential Solution

There are various potential solutions for Xbox network issues, so it is advisable to refer to our comprehensive guide on Xbox Live problems and how to resolve them. First, ensure that the Xbox network is not experiencing any downtime by visiting the Xbox server status page. Additionally, you can check the Xbox Support Twitter account for any reported service outages. Xbox often retweets server information for popular multiplayer games as well.

Check other multiplayer games or apps to determine if the issue is specific to a particular game or the Xbox network in general. Likewise, check other devices on your network to see if they can connect to the internet. If they cannot, perform a hard reset on your console and router, and then try again.

If the problem persists, please refer to the aforementioned guide for a comprehensive list of potential solutions.


While the Xbox Series S may encounter some common issues, many of them can be resolved by following the appropriate steps. By troubleshooting these problems, you can enjoy a smoother gaming experience on your Xbox Series S. If you encounter any difficulties, don’t hesitate to reach out to Microsoft for further assistance.

For more information and updates on Xbox Series S, visit OnSpec Electronic, Inc..

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